PAYMENT
Frequently Asked Questions

Credit card

How do I pay my SEPN bill by credit card?

You can pay by credit card with BPAY or internet banking through your financial institution (Biller Code xxxx)

Can I pay by direct debit using my credit card?

Yes, you can set up direct debit payments from your MasterCard® and Visa credit cards.

You can fill out the Direct Debit request form from our payment options page

Direct debit

If I am on Direct Debit is there anything extra I need to do?

No, there is nothing extra you need to do. Your bank or credit card account will automatically be debited each month for the amount due on the due date.

How do I cancel my Direct Debit payments?

Please call us Monday- Friday on (08) 7009 4555 to cancel your Direct Debit payments. We are unable to process Direct Debit cancellations online.

When will the direct debit occur?

Our bank will withdraw from your nominated account on a day nominated by us or 13 working days after your bill is issued. This appears on your bill as the due date.

What happens if I don't have enough funds in my account?

If you know you won’t have enough money in your account at the time of the bill being due, contact us at least three days before the due date so we can alter your direct debit payment date and put an extension on your account.

If we aren’t notified then the direct debit will still occur as normal. If you don’t have enough money in your account to cover your bill your bank may charge you a fee.

How much will the bank charge me if I’ve overdrawn?

You’ll need to check with your bank. Having enough funds in your account means you shouldn’t be charged these fees.

Can I make frequent payments via direct debit?

We offer flexible payment options to residential and small business customers who’ve been with us for at least six months. You need to have been with us for this period so we can accurately estimate your annual usage – it also ensures estimated payment instalments cover the amount of energy you’re consuming.

If you accept this payment option then it can’t be used to manage any outstanding debt or to credit manage your accounts.

Contact us to find out more.

What are my direct debit responsibilities?

To ensure your direct debit continues smoothly, make sure:

– you sign and return a completed direct debit form to SEPN
– your nominated account can accept direct debits
– you’ve provided correct account details (check with your financial institution if you’re unsure)
– you have enough funds in your account
– you notify us as soon as possible of any change of details, such as credit card expiry dates

Payment difficulty

I am having trouble paying my energy bills. What should I do?

If you are having trouble with paying your energy bills, there is help available. The first thing you should do is contact SEPN as soon as possible to inform us of your situation. Informing us early can help you avoid paying extra fees, such as late payment fees, and having your supply disconnected. For more info please read our Payment Plan and Hardship Policy page.

Can I have more time to pay my bill?

From time to time, some of our customers may have trouble paying their bill. If this happens to you, please call us Monday- Friday 8am-5pm on (08) 7009 4555 to find out if you qualify for any payment plans, relief schemes or a government-funded concession.

What do I do if I can't pay my account on time?

If you are having trouble paying your bill we have a number of options to help, such as payment extensions and periodical payments.

You can event request a payment extension online.

Trouble paying your bill?

If you are having trouble paying a bill on or by the due date, please contact our business line on (08) 7009 4555.

Why can’t I get a payment extension?

Some factors will make your request for a payment extension more complicated, such as:

– if the total amount due is greater than $1,000

– if you need a payment extension that is greater than two weeks

– if you’ve received a reminder notice or disconnection warning from us

– if you’ve already requested a payment extension on your current bill.

Why is my bill so high?

There are a number of reasons you may be experiencing a high bill.

Contact us if you have any further concerns about the size of your bill, or would like some tips on how you could save energy.

Payment methods

What are my payment options?

We have a range of payment options available to our residential and business customers such as cheque, credit card, direct debit and Bpay.