FEES, CHARGES & PENALTIES
Frequently Asked Questions

Credit/refund

How do I access the credit on my SEPN account?

You can use a credit to help pay for your next account or you can request a refund of the amount.

To organise a refund please submit a request at admin@sepn.com.au.

Processing fee

What is a payment processing fee?

It’s a fee charged to customers who choose to pay their SEPN energy bill by using a credit card or other card using a credit card payment facility.

We are charged a merchant services fee by your financial institution when you pay by credit card, which is normally up to 1.50% (GST inclusive) of the total payment. We pass the merchant services charge on to you as the payment processing fee.