FAULTS, EMERGENCIES
Frequently Asked Questions

What to do

What should I do if the electricity suddenly fails?

First check to see if yours is the only property affected. If neighbouring properties are also affected, phone the appropriate number listed on the Faults, Emergencies and Outages page, 24 hours a day, 7 days a week.

If the powerlines are down, or if anything has fallen on them, keep well away.

If only your property is affected, first check the mains switch in your fuse box. If a single appliance is affected, check that it is properly assembled and connected. Check the powerpoint by plugging in a hair dryer or table lamp to make sure there is power at the point.

If you have an electrical fault in your house or with appliances, do not try to fix it yourself. A licensed electrician should do this.