CONCESSIONS, REBATES & GRANTS
Frequently Asked Questions

Application

How do I arrange an electricity concession discount on my SEPN account?

If you have one of the following concession cards:

– Current Health Care Card
– Pensioner Concession Card
– Department of Veteran Affairs Concession Card
– Immigration Card
– Community Detention Card

you can complete our concession card discount application form.

Your application will be processed within 3 days, and your discount will be shown on your next bill.

for further information please don’t hesitate to contact the DCSI https://www.dcsi.sa.gov.au/

Eligibility

Am I entitled to a concession?

We take care of passing on State Government funded energy concessions to our customers for a number of State Governments. If you are entitled to a concession please contact us Monday- Friday 9am-5pm on (08) 7009 4555 to ensure that it’s applied to your bill. To find out if you are eligible visit our concessions page.

Move in/Move out

Will my concessions move with me?

Yes.

If you move and your new address is your primary place of residence, any concessions you have will roll over onto the new account.