COMPLAINTS
Frequently Asked Questions

Energy Marketing

How do I stop energy salespeople from contacting me?

To stop calls from salespeople representing SEPN, you can ask to be added to our ‘no contact list’.

Lodging complaints

Who should I make a complaint to about my electricity supply, billing or customer service?

If you have a complaint about any aspect if your energy service or bill the first thing you should do is contact SEPN and a trained customer service operator will attend to your call.

If you are unsatisfied with the progress of resolving a dispute or a complaint, you may request by phone, email or writing to speak with a member of the SEPN management committee for further discussion.

At any time you have the right to refer the complaint to the relevant state energy ombudsman or equivalent organisation. For further information needed please see the complaints policy.

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What if I have moved in and the power is not on?

If you have organised connections and there is no electricity at your new home, please call us Monday- Friday 9am-5pm on (08) 7009 4555.

If you haven’t arranged your new connections, please call us Monday- Friday 9am-5pm on (08) 7009 4555 so we can start the process as quickly as possible for you.